How to View Your Order Invoice or Receipt

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🔹 1. What Is an Invoice or Receipt?

An invoice (for pending or unpaid orders) or receipt (for completed and paid orders) is an official record of your transaction on Ogbonge.i.ng.

It includes key details like:

• Order number and date

• Buyer’s name and contact

• Vendor/store name

• Product(s) purchased

• Quantity and price

• Taxes, shipping fees, and total amount

• Payment method (e.g., bank transfer, card payment, wallet)

• Billing and shipping address

💡 Tip: Always keep a copy of your invoice or receipt for your personal records or in case of refunds and disputes.

🔹 2. For Customers: Viewing Your Invoice or Receipt

Step 1: Log In

1. Visit www.ogbonge.i.ng.

2. Click “Login / Register” at the top-right corner.

3. Enter your email and password, then click “Login.”

Step 2: Access Your Orders

1. Once logged in, go to My Account → Orders.

2. You’ll see a list of all your past and current orders.

3. Find the order you want to view.

Step 3: View or Download the Invoice

1. Click the “View” button beside the order.

2. Scroll down to the Order Details section.

3. Click “Download Invoice” or “View Receipt.”

4. The file will open in PDF format — you can print or save it for future use.

✅ Tip: If your order is still processing, you’ll see an invoice. Once your payment is confirmed, it changes to a receipt.

🔹 3. For Vendors: Viewing and Sending Invoices

Vendors can also access and share invoices for orders made through their store.

Step 1: Log In to Vendor Dashboard

1. Go to Vendor Dashboard → Orders.

2. Locate the specific order from the list.

Step 2: View or Send Invoice

1. Click “View Order.”

2. Select “Download Invoice” to keep a copy.

3. Use “Send Invoice to Customer” if you need to resend it to the buyer via email.

🔹 4. Invoice Formats and Details

Ogbonge.i.ng invoices and receipts are automatically generated in PDF format and contain:

• Ogbonge.i.ng logo and branding

• Vendor name and shop details

• Customer information

• Full product breakdown with prices

• Subtotal, taxes, and shipping fees

• Total amount paid

• Transaction reference ID

• Date of issue

📦 Example:

Order #12548
Vendor: NaijaHomeFabrics
Product: Ankara Wrapper (2 yards) – ₦5,000
Shipping: ₦1,000
Total: ₦6,000
Payment Method: Paystack
Status: Completed
Date: 12 Oct 2025

🔹 5. Troubleshooting Invoice or Receipt Issues

If you can’t find or download your invoice:

• Ensure you’re logged in with the same account used for the purchase.

• Check your email inbox or spam folder — a copy is automatically sent to you after checkout.

• If the order was canceled before payment confirmation, no receipt will be available.

If you still can’t access it, contact Customer Support via support@ogbonge.i.ng with your order number and email address.

🔹 6. Why Invoices Are Important

• Serve as proof of purchase for warranty, returns, or refunds.

• Help track your business or personal expenses.

• Useful for tax and accounting purposes.

• Builds transparency between customers and vendors.

🎯 Summary

By following these steps, you can easily access, download, and manage your invoices or receipts on Ogbonge.i.ng, ensuring a transparent and professional shopping experience every time.